Still have questions? Our Chichester-based customer service team is delighted to assist. Contact us at [email protected] for personalised advice, especially regarding bridal party coordination.

Product Questions

What styles does Outlet Stylistae specialise in?
We curate British-inspired elegance across four key collections: BRIDESMAID (wedding party attire), CURVE (figure-flattering designs), JUMPSUITS (statement one-pieces), and KNITWEAR (wardrobe essentials). Each piece reflects timeless sophistication with contemporary detailing.
How do I choose the right size for curve styles?
Our CURVE collection features tailored proportions with stretch fabrics. Refer to our detailed size charts (available on each product page) and consider your measurements rather than standard sizing. For bridesmaid dresses, we recommend allowing 1-2cm ease for alterations.
Are your knitwear pieces suitable for year-round wear?
Absolutely. We select breathable, season-transitional yarns – from lightweight merino for spring to cashmere blends for winter. Many of our knitwear essentials feature versatile designs that layer beautifully.

Ordering & Account

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed through encrypted payment gateways.
Can I modify my order after placement?
To maintain our 1-2 business day processing standard, changes must be requested within 2 hours of ordering via [email protected]. For bridal party orders, please contact us immediately.
Do you offer gift wrapping?
Every order arrives in our signature tissue-lined boxes with satin ribbon accents – presentation-ready for gifting. Include gift messages during checkout.

Shipping & Delivery

What are my shipping options?
Express Shipping (£12.95): DHL/FedEx delivery in 10-15 business days
Free Standard Shipping: EMS delivery in 15-25 business days (orders over £50)
Processing time: 1-2 business days for quality checks
How do I track my order?
You’ll receive dispatch notifications with tracking links. Monitor your parcel in real-time through our partners’ systems (DHL, FedEx, or EMS). Bridal party orders receive priority tracking updates.
What countries do you ship to?
We deliver globally to fashion-forward women across Europe, North America, and Australia. Some remote areas may have restrictions – contact us before ordering if unsure.
Are there import duties?
International customers are responsible for local import taxes, which vary by country. Most orders under £135 are duty-free in many regions. We handle all export documentation for smooth customs clearance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, in original packaging. Bridesmaid dresses may have specific return conditions – please check product details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide prepaid return labels for UK customers; international returns are at customer’s expense.
Can I exchange for a different size?
Yes, provided the desired size is in stock. We recommend contacting us immediately upon receipt to expedite size exchanges for wedding parties.

For urgent wedding-related queries, please email [email protected] with “BRIDAL PRIORITY” in the subject line. Our stylists are available to advise on timelines and special requests.